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Terms And Conditions

Terms & Conditions 
By making a booking you agree to the following:
Pets collected in the morning opening times will not occur a final day care charge.
If pets are collected in the afternoon opening times – Full day care charge is applied. 
Rates are charged either with the owner supplying the food or with us supplying food. If at any point your pet does not eat supplied food we will substitute this with our own supply at a cost of £1.50 per day per cat. Usually wet food entices cats to eat if normally on a dried food diet.  
Proof of current 'core' vaccinations for Feline Panleukopenia, Herpes and Calicivirus (minimum) must be presented on arrival at the cattery. Any failure to supply certificate will result in the unfortunate event of us refusing stay as unvaccinated cats are not covered by our insurance and is against our council licence requirements. Cats must of had a booster vaccination within 12 months with no breaks. Any cats restarting their vaccinations will need to wait for 14 days after their second vaccine before being able to be boarded. The full booking will be liable for payment if we have to refuse board due to vaccination’s not being up to date. 
Pets should be up to date with Flea and Worm treatment. We reserve the right to refuse stay if your pet needs treatment. Treatment can be administered if your cat is due whilst staying with us, but should be provided by the owner.  If your cat needs treatment during its stay we can provide this however this will need sourcing from your vet at a charge of £30 + cost of treatment. 
If your pet requires medication, it is the owner's responsibility to supply enough medication for your pet's entire stay plus one week after in case of travel disruptions. If medication runs out during stay a £30 fee will be charged to source medication from your veterinary practice and the cost of medication will be the owners responsibility and will be added to the invoice.  
In any event that any pet requires medical attention we will do our upmost to contact the owner or emergency contact to discuss prior to vet visit however, we reserve the right to make decisions based on your pet's condition and welfare especially in the event of an emergency. If we have to visit the vet a £30.00 charge is applicable for up to 2 hours plus travel at 60p/mile.
Any new or existing conditions that are not caused by the cattery are not covered by the cattery insurance and therefore vet fee's are the owner's liability if veterinary care is required.  
The cattery is closed for collections and drop offs on Bank Holidays and Easter Sunday and all Sunday afternoons. ( From 31 Oct we will no longer be offering appointments on Sunday's)
ALL CUSTOMERS ARE REQUIRED TO PAY 50% UPFRONT TO SECURE THEIR BOOKING VIA BANK TRANSFER AS ABOVE OR VIA SUMUP PAYMENT LINK (ON REQUEST).
PLEASE NOTE: YOUR DEPOSIT IS NON-REFUNDABLE, NON-TRANSFERABLE IF BOOKING IS CANCELLED WITHOUT 14 FULL DAYS NOTICE. IF YOU CANCEL WITH OVER 14 DAYS NOTICE YOUR DEPOSIT WILL BE REFUNDED OR CREDIT WILL BE APPLIED TO YOUR ACCOUNT. IF LESS THAN 48HRS NOTICE GIVEN OR NO SHOWS THE FULL BOARD WILL BE LIABLE FOR PAYMENT.
Any booking that is reduced within 14 days of start date 50% of remaining days are chargeable. 
Any period that is booked is chargeable. No deduction applies for early collections. 
Full payment/settlement is required on collection of pet via Cash, Card, Cheque, or Bank Transfer. We are now accepting Card payments, Contactless, Apple Pay and Google Pay. For long stays - account is to be settled monthly in advance.  
 
Pets MUST arrive and depart in a secure pet carrier. Lodge Farm Cattery holds no responsibility for your pet outside the cattery building.  
 If, due to travel disruptions, your pet overstays its booking, they will stay in their pen if we have space, in the event that the pen is booked for another customer, your pet will be moved to a cat pod and any extra days will be chargeable at the full rate.If this is not possible or is too long we will seek care at another cattery and the cost will be liable to the owner. If, in the unlikely event, a pet is not collected within 14 days of expected departure and no contact has been made by the owner the pet becomes property of the cattery proprietor. We will then decide on appropriate action with the best interest of the pet concerned. 
 
We do our best to accommodate preferred pen requests but at busy times this is not always possible. Pens are booked at a first come first serve basis based on the individual needs and quantity of pets per household and length of stay. 
Please note: Prices increases are applicable on boarding start date not booking date.
We will from time to time use photo’s of your pet on social media and our website for advertising purposes if you would like us not to do so please do tell us.
We are happy to update customers during their pet’s stay, please understand this is currently free and will only be during daytime hours. Please understand we cannot do this everyday as this takes us away from caring for the cats at our establishment as during busy times we can have up to 25 cats staying with us. 

Lodge Farm Cattery Redruth